For booking issues, cancellations or payment disputes — please use the Contact Us page or WhatsApp us at +91 87964 98297 for faster resolution. The Grievance Officer handles formal complaints that cannot be resolved through regular support.
Grievance Officer
Name
Mayank Srivastava
Designation
Chief Operating Officer (COO)
Organisation
Spotin Global Private Limited
Email
[email protected]
WhatsApp
+91 87964 98297
Working Hours
Monday – Saturday, 10:00 AM – 6:00 PM IST
Registered Office
Company
Spotin Global Private Limited
CIN
U63112HR2026PTC145701
Address
032, Tower H, Spaze Privvy, Sector 93, Gurugram 122505, Haryana, India
Resolution Timeline
- Within 24 hours — Acknowledgement of your complaint
- Within 15 days — Resolution or status update as required under IT Rules 2021
- Within 30 days — Final resolution for complex matters
How to File a Grievance
- Email the Grievance Officer with subject line: "Formal Grievance — [Your Booking ID]"
- Include your full name, registered phone number, and details of the issue
- Attach any relevant screenshots or booking confirmations
- You will receive an acknowledgement within 24 hours
